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Compliance & Ethics About PetSmart’s Ethics & Integrity Program PetSmart’s core value of Caring is the foundation of our Ethics & Integrity Program. We Care for our customers, associates and communities and believe that our Ethics & Integrity Program is key to strengthening our unique culture.

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Having a consistent roadmap to guide our behaviors and decisions will help us remain successful and true to our mission. We have established a foundation of trust with our customers, associates, and communities, and it’s up to us to do the right thing and protect this reputation.

PetSmart is committed to providing education, training and awareness to our associates regarding our Ethics & Integrity Program. Our Ethics & Integrity department is responsible for the oversight of the Company's Code of Ethics & Integrity (E&I) and reviewing E&I allegations to ensure they are handled appropriately. The E&I department works collaboratively with other departments such as Human Resources, Internal Communications, and Training to ensure we provide awareness and training to emphasize compliance throughout our company. We have designated E&I Champions in each department to assist in ensuring a strong E&I culture.

Code of Ethics & Integrity At PetSmart, we pride ourselves on doing the right thing, even when it’s hard. This means that we take responsibility and act with integrity. Our Code of Ethics & Integrity guides us in making decisions that impact our customers, our associates, and the communities where we live and work.

By following the Code of Ethics & Integrity, we make sure that we do our job in a way that lives up to our values and follows the law. CareSmart Open and honest communication is the expectation at PetSmart, not the exception. We support an Open Door Policy where associates can voice their concerns with their immediate supervisor, a higher level of management, Human Resources, the Ethics & Integrity department, or via the CareSmart hotline.

CareSmart is administered by an independent third-party service. Associate information will be treated confidentially and people who call CareSmart can remain anonymous if they prefer. Contact information for CareSmart and our Ethics & Integrity department are available in our Code of Ethics & Integrity on Fetch (our intranet) as well as posters located in or near the break room of each business location. Delivery may be delayed due to acts beyond our reasonable control, which may include, but are not limited to, weather, strikes, power outages, shutdowns, province or governmental actions, and other similar acts.

5% Auto Ship - Sign up for Auto Ship and have products conveniently delivered to you at the frequency you choose! Save 5% on your initial order and 5% on recurring orders. Plus enjoy free shipping on orders over $49.

Discounts will automatically apply at checkout once the customer has enrolled. Maximum value $150. Offer not valid on gift cards, gift certificates, previous purchases, or charitable donations and may not be valid on all merchandise. Offer may not be combined with other promotional offers or discounts. Terms and conditions of this offer are subject to change at the sole discretion of PetSmart. Treats™ members enjoy Free Standard Shipping on orders over $49. Members must sign in for discount to apply.

Transaction total is prior to taxes & after discounts are applied. Due to size and/or weight, certain items bear a shipping surcharge or special handling fee, which will still apply. Savings will automatically reflect in shopping cart with the purchase of qualifying merchandise. Maximum value $75. Valid only on orders shipped within the contiguous 48 U.S. States, military APO/FPO addresses and select areas throughout Canada. Offer not valid on all or select products in the following categories: live pets; canned, fresh or frozen foods; select cat litters.